Summary:
Plays a key role in bridge the gap between business needs and technology solutions. This role involves analyzing business processes, identifying improvement opportunities, gathering requirements, and supporting the delivery of strategic initiatives that enhance operational efficiency and customer experience.
Key Responsibilities:
- Collaborate with stakeholders to understand business objectives and translate them into clear, actionable requirements.
- Analyze current processes and systems to identify gaps, inefficiencies, and opportunities for improvement.
- Document business requirements, workflows, and use cases using appropriate tools and techniques.
- Work closely with IT, project teams, and vendors to ensure solutions meet business needs.
- Support testing, implementation, and change management activities.
- Prepare reports, dashboards, and presentations to communicate findings and recommendations.
- Monitor project progress and assist in resolving issues or roadblocks.
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, Finance, or related field.
- At least 5 years of experience in business analysis, process improvement, or project coordination.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement abilities.
- Proficiency in business analysis tools (e.g., Microsoft Excel, Visio, Jira, Confluence).
- Familiarity with project management methodologies (e.g., Agile, Waterfall).
Preferred Skills:
- Experience in data analysis and visualization tools (e.g., Power BI, Tableau).
- Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus.
- Knowledge of industry-specific regulations and standards (e.g., banking, Fintech...).