TMO - Service Design Expert

We are looking for an experienced Service Design Expert to design and improve end-to-end customer experiences across Corporate Banking sectors. This role will work closely with Product Owners, Business Analysts, and business stakeholders to create customer journeys, service blueprints, and service models that deliver measurable improvements in customer experience and operational effectiveness.
This position plays a critical role in shaping how services are delivered to corporate customers across multiple industry sectors.

Key Responsibilities
Customer Journey Design

Service Design & Blueprinting

Develop service blueprints and service models that define:

Align business, operations, and technology stakeholders around future service experiences.

Experience Improvement

Service Quality Management

Required Qualifications

Highly Preferred