Tour Operator Executive (English/German/French Speaking)Easia Travel CO., LTD
Nơi làm việc: Hà Nội, Hồ Chí Minh, Đà Nẵng
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Khách sạn - Nhà hàng, Bán hàng, Nhà hàng khách sạn / Du lịch, Du lịch
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 23/07/2024
Hạn nộp: 22/08/2024
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Mô tả công việc
Mô tả Công việc
1. Main tasks
Compile and recheck all information received
- Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems
- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
Conduct the operating program
- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
Deliver profiles over to tour guides
- Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin
- Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season
Monitor, supervise and solve problems arising during the tour
- Pre-check services to make sure all services are reserved before the client's arrival
- Monitor, supervise and update information and situation of tourists through the tour guide
- Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs
- Update the issues in the issue reports and transfer them to the Quality Control Department
2. Other Tasks
- Handle the cases which need changing due to storms, floods, etc.
- Update information about the sightseeing fares, opening and closing times of tourist spots
- Conduct inspection destination / service to update information to other department
- Conduct research to extend guide database by finding possible guide suppliers
- Conduct meeting with guides: review the salary of guides and the payment facilities every year
- Update and implement all commitments, policies and guidelines about Sustainability
1. Main tasks
Compile and recheck all information received
- Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems
- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
Conduct the operating program
- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
Deliver profiles over to tour guides
- Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin
- Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season
Monitor, supervise and solve problems arising during the tour
- Pre-check services to make sure all services are reserved before the client's arrival
- Monitor, supervise and update information and situation of tourists through the tour guide
- Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs
- Update the issues in the issue reports and transfer them to the Quality Control Department
2. Other Tasks
- Handle the cases which need changing due to storms, floods, etc.
- Update information about the sightseeing fares, opening and closing times of tourist spots
- Conduct inspection destination / service to update information to other department
- Conduct research to extend guide database by finding possible guide suppliers
- Conduct meeting with guides: review the salary of guides and the payment facilities every year
- Update and implement all commitments, policies and guidelines about Sustainability
Yêu cầu
Yêu Cầu Công Việc
1. Competency
- Fluent in English/German/French language
- Good Strong knowledge of the Tourism field, Hotel and Tourism Management
- Good leadership and management skills
- Good analytical and problem-solving skills and strong decision-making skills
- Good presentation skills
- Good communication skills
- Good computer skills (Excel, Word, Outlook)
- Good planning and organisational skills to balance and prioritise work
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
2. Education
- University: Bachelor's or Master's in Hotel/Tourism/Foreign languages or other related fields
3. Experiences
- At least two years of experience in tourism industry
BENEFITS
*Working time:
- 40 hours per week (8h30 - 12h & 13h30 - 17h30)
- Off on Saturday & Sunday
* 12 days of annual leave entitlement
* Health insurance 24/24 (PTI)
* Lunch allowance
1. Competency
- Fluent in English/German/French language
- Good Strong knowledge of the Tourism field, Hotel and Tourism Management
- Good leadership and management skills
- Good analytical and problem-solving skills and strong decision-making skills
- Good presentation skills
- Good communication skills
- Good computer skills (Excel, Word, Outlook)
- Good planning and organisational skills to balance and prioritise work
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
2. Education
- University: Bachelor's or Master's in Hotel/Tourism/Foreign languages or other related fields
3. Experiences
- At least two years of experience in tourism industry
BENEFITS
*Working time:
- 40 hours per week (8h30 - 12h & 13h30 - 17h30)
- Off on Saturday & Sunday
* 12 days of annual leave entitlement
* Health insurance 24/24 (PTI)
* Lunch allowance
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Giới thiệu công ty
Easia Travel CO., LTD việc làm
C/o ATS Hotel, Suite 326, Pham Ngu Lao Street, Hanoi City, Vietnam.
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Tour Operator Executive (English/German/French Speaking) do công ty Easia Travel CO., LTD tuyển dụng tại Hà Nội, Hồ Chí Minh, Đà Nẵng, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Tour Operator Executive (English/German/French Speaking) hoặc công ty Easia Travel CO., LTD ở các link phía trên
Giới thiệu công ty
Easia Travel CO., LTD việc làm
C/o ATS Hotel, Suite 326, Pham Ngu Lao Street, Hanoi City, Vietnam.
Quy mô: Từ 101 - 500 nhân viên