Tour Operator (French/English Speaking Full Time)

You are the key person in running Phu Binh Voyages's private tours.
You will be working directly with our main partners to make reservations and ensure that your reservations are delivered well.
You will work with internal departments (for instance, accounting) to ensure your tours are running as they should!
You are the 'master' of your tour: you know the details of your tour like the back of your hand!
KEY RESPONSIBILITIES
Be the main point of contact for operation's partners (hotels, restaurants, transfers, tour guides, etc):
Requesting price/offers
Make reservations
Check on reservations via phone calls and emails, making sure services are as reserved on the day
Prepare contracts with partners (if needed)
Might be involved in the negotiation process with our partners
Ensure all tour-related activities/tasks are updated in the company's tour organising tools
Ensure all payments are promptly made by working with accounting departments following the company's process (update payment requests in the company's form, request invoices from partners, etc)
Look to improve handling time and productivity by suggesting how to simplify or speed up work processes.
Actively in the outlook for new products/offers from partners to better-fit client's requirements.