Training Executive

• Plan, organize, and execute training classes, ensuring they are structured, engaging, and aligned with organizational goals.
• Deliver in-depth brand and product knowledge sessions to empower employees with a profound understanding of offerings.
• Conduct engaging training sessions focused on honing sales and customer service skills, aligning with targets, and enhancing key performance indicators (KPIs).
• Implement effective strategies to independently enhance the learning experience for all stakeholders.
• Develop and administer scheduled assessments to gauge the effectiveness of training initiatives.
• Systematically record and evaluate training outcomes to identify areas for improvement and measure the impact on employee performance.
• Conduct regular store visits and audits to assess service quality, uphold brand standards, and ensure ongoing employee competence.
• Provide constructive feedback and support to maintain high service performance standards and reinforce learning consistency.
• Generate insightful reports on training outcomes and participate in meetings with Line Managers, Senior Management, and Regional Teams to provide timely updates.
• Develop and translate training materials to cater to diverse linguistic needs, ensuring that the training content is accessible and effective for all stakeholders.
• Collaborate with other departments on projects related to professional knowledge, extending support and expertise to contribute to the overall success of the organization.
• Regularly update training materials to reflect the latest information and industry best practices.
• Actively pursue personal development by staying updated on evolving product knowledge, industry trends, and enhancing soft skills for optimal work efficiency.