Department Operations
LevelExperienced (Individual Contributor)
LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description
Monitor, analyze, and report daily/weekly/monthly Linehaul KPIs (SLA, cost, capacity utilization, service quality).
Identify trends, risks, and root causes of performance gaps; provide recommendations and action plans.
Partner with internal teams (Operations, Planning, Finance) and external stakeholders (carriers, vendors) to ensure data accuracy and operational transparency.
Drive performance reviews with stakeholders to track progress and align corrective measures.
Support and/or lead small to medium projects related to performance monitoring, cost optimization, and reporting automation.
Develop dashboards, tracking tools, and standardized reporting templates for management.
Provide ad-hoc analyses and insights to support decision-making.
Do other tasks as assigned by the Company from time to time.
Requirements:
Bachelor's degree in Transport, Supply Chain and Logistics.
Min 4 years of experience in the same role.
Experience in logistics/transportation performance monitoring is a must.
Strong analytical and problem-solving skills; proficiency in Excel/Google Sheets, SQL, or BI tools is a must.
Good communication, project and stakeholder management skills.
Detail-oriented, proactive, and able to manage multiple priorities.
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