About The Team
About the role
You'll own projects that make our warehouse operations work better: simpler workflows, better tools, more accurate data, and faster, more reliable parcel movement. The focus is on warehouse processes and their connection to our transportation network.
This is a hands-on role. Most of your time goes into solving real problems with warehouse and Transportation teams, testing digital solutions, and getting them used on the floor. The rest goes into working out what we should fix next, and getting people behind it.
Job Description
Own warehouse-related projects end to end: define the problem, size it, design the solution, align stakeholders, roll it out, and track whether it worked.
Work on processes such as inbound and outbound flows, sorting, scanning, loading and unloading, parcel handover, cross-docking, and dispatch, focusing on productivity, accuracy, and visibility.
Partner with internal teams (Warehouse Operations, OPEX, Transportation, Product, Finance) and external solution providers to get changes adopted on the ground, not just agreed in meetings.
Translate operational pain points into clear product requirements; work with Product and Tech on solution design, testing, rollout, and post-launch improvements.
Spend time on-site at warehouses, sorting centers, and transit hubs to understand how work actually happens, and use that to check what the data says.
Turn messy problems into clear recommendations for management: root cause, options, trade-offs, cost, and impact.
Turn one-off fixes into things that scale: SOPs, digital workflows, tracking tools, dashboards, training materials, and system requirements.
Plan operational and system readiness for peak campaigns, new sites, and other demand spikes.
Contribute to the warehouse digitalization roadmap: what to fix, in what order, and why.
Do other tasks as assigned by the Company from time to time.
Requirements
Bachelor's degree in Business, Economics, Supply Chain, Logistics, Engineering, Information Systems, or a related field.
3-5 years of experience in consulting, strategy and operations, program or project management, digital transformation, or operations at a logistics or e-commerce company.
A track record of taking cross-functional projects from idea to rollout, with results you can point to.
Strong analytical and problem-solving skills; very good with Excel/Google Sheets. SQL, BI tools and hands-on use of AI tools are a plus.
Able to switch altitude: from a management review to a warehouse floor or a raw data pull in the same day, without losing the thread.
Good stakeholder management, including with Product, Tech, frontline Ops, and external solution providers; comfortable driving alignment and follow-through.
Clear, concise communication in Vietnamese and English, written and spoken.
Experience with warehouse operations, WMS/TMS, workflow digitalization, or process improvement is a strong advantage.
Willing and able to travel to warehouses, hubs, and provinces for onsite work.
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