travel and tours guru / Nhân Viên Tư Vấn Tour Du LịchCÔNG TY TNHH MAD MONKEY VIỆT NAM
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Giao Dịch Khách Hàng, Kinh doanh, Dịch vụ, Du lịch
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 09/04/2024
Hạn nộp: 09/07/2024
Mô tả công việc
- Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information.
- Assist customers with all their travel and Madventures tour bookings.
- Handle customer complaints and resolve them in a timely manner
- Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru
- Operate Madventures tours and ensuring the safety of the tour participants at all times
* Tours Guide
- Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
- Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers
- Update product price tables and Break-even analyses for all Travel & Tour products.
- Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices
* Travel & Tour Desk Operations
- Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head
- Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.
- Support Guest Experience team to promote and collect payments for nightly events.
- Maintain records of each sale and customer details for administrative purposes
- Manage Travel & Tour payments and expenses in line with Finance policy.
- Resolve logistical and experiential issues as and when they occur, including outside office hours.
- Drive conversion of honest reviews from satisfied guests.
- Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.
- Assist customers with all their travel and Madventures tour bookings.
- Handle customer complaints and resolve them in a timely manner
- Keep up to date with all Madventures tours and latest travel trends, learn extensively about Madventures to become a Guru
- Operate Madventures tours and ensuring the safety of the tour participants at all times
* Tours Guide
- Ensure the safety of the tour participants, including safety briefs and taking the appropriate action to ensure accidents are prevented
- Provide accurate, informative and fun information on all Madventure tours to enhance the experience of our customers
- Update product price tables and Break-even analyses for all Travel & Tour products.
- Respecting local customs and traditions. Providing customers with knowledge of these including dress codes, language and cultural practices
* Travel & Tour Desk Operations
- Operations of a Madventures tour desks in your property for the assigned amount of hours by your department head
- Drive sales for Mad Monkey tours, third party tours and travel services to in-house and walk-in guests.
- Support Guest Experience team to promote and collect payments for nightly events.
- Maintain records of each sale and customer details for administrative purposes
- Manage Travel & Tour payments and expenses in line with Finance policy.
- Resolve logistical and experiential issues as and when they occur, including outside office hours.
- Drive conversion of honest reviews from satisfied guests.
- Use of a Tour Managements System (TMS) as a single source of truth for tour bookings.
Yêu cầu công việc
- Experience in an equivalent position in a hotel/hostel/resort environment is an advance.
- Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
- Ability to communicate in English well.
- Skilled in handling situations, under high pressure;
- High school diploma or equivalent.
- Qualification in tourism or similar is preferred.
- Demonstrable experience as a travel consultant with expertise in local and international travel arrangements.
- Computer literate, with exceptional desktop research and professional writing skills.
- Top-notch interpersonal skills, including communication, respect, and empathy.
- Ability to source the best quotes.
- A knack for delivering multiple outputs within tight turnaround times, as needed.
- Capacity to deliver commendable services that surpass clients' expectations.
- Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
- Ability to communicate in English well.
- Skilled in handling situations, under high pressure;
- High school diploma or equivalent.
- Qualification in tourism or similar is preferred.
- Demonstrable experience as a travel consultant with expertise in local and international travel arrangements.
- Computer literate, with exceptional desktop research and professional writing skills.
- Top-notch interpersonal skills, including communication, respect, and empathy.
- Ability to source the best quotes.
- A knack for delivering multiple outputs within tight turnaround times, as needed.
- Capacity to deliver commendable services that surpass clients' expectations.
Quyền lợi được hưởng
* BENEFITS:
- Negotiate base on the experiences
- 13th month salary
- Probation with full salary
- Company will pay full insurance fee and base on actual salary. And insurance will be applied from the first working month
- Annual Leave 12 days per year
- Award for excellent employee of the month
- Birthday Celebration every month
- Team building/Year End Party.
- Training Courses
- Other will follow The Labour Law
- Negotiate base on the experiences
- 13th month salary
- Probation with full salary
- Company will pay full insurance fee and base on actual salary. And insurance will be applied from the first working month
- Annual Leave 12 days per year
- Award for excellent employee of the month
- Birthday Celebration every month
- Team building/Year End Party.
- Training Courses
- Other will follow The Labour Law
Nộp hồ sơ liên hệ
CÔNG TY TNHH MAD MONKEY VIỆT NAM
Giới thiệu công ty
CÔNG TY TNHH MAD MONKEY VIỆT NAM việc làm
Số 11 Mã Mây, Hàng Buồm, Hoàn Kiếm
Quy mô: Từ 101 - 500 nhân viên
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Vị trí travel and tours guru / Nhân Viên Tư Vấn Tour Du Lịch do công ty CÔNG TY TNHH MAD MONKEY VIỆT NAM tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Travel And Tours Guru / Nhân Viên Tư Vấn Tour Du Lịch hoặc công ty CÔNG TY TNHH MAD MONKEY VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH MAD MONKEY VIỆT NAM việc làm
Số 11 Mã Mây, Hàng Buồm, Hoàn Kiếm
Quy mô: Từ 101 - 500 nhân viên