Travel Consultant | English/ German/ Spanish/ Italian speaking market
Công Ty TNHH Du Lịch Đường Mòn Châu Á ( Du Lịch Đường Mòn Châu Á)
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 31/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Cạnh tranh
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Mô tả Công việc
General description (Position summary)
Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Major Responsibilities
Responsible for creating and maintaining an excellent customer's relationship. Ensure smooth communication and cooperation with customers/agents;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice ...);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
In case of complaints, be aware and follow the internal communication - flow system for complaints;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;
Note: this description includes the mentioned duties/extended duties can be extending during assignment.
Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Responsible for creating and maintaining an excellent customer's relationship. Ensure smooth communication and cooperation with customers/agents;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice ...);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
In case of complaints, be aware and follow the internal communication - flow system for complaints;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;
General description (Position summary)
Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Major Responsibilities
Responsible for creating and maintaining an excellent customer's relationship. Ensure smooth communication and cooperation with customers/agents;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice ...);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
In case of complaints, be aware and follow the internal communication - flow system for complaints;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;
Note: this description includes the mentioned duties/extended duties can be extending during assignment.
Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Responsible for creating and maintaining an excellent customer's relationship. Ensure smooth communication and cooperation with customers/agents;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice ...);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
In case of complaints, be aware and follow the internal communication - flow system for complaints;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;
Yêu cầu
Yêu Cầu Công Việc
Job requirements: (i.e. education, work experience, skills, attitude)
· Minimum 1 years working in tourism, preferably in inbound (international);
· Excellent communication skills in English & Spanish or Italian speaking market (writing & oral), any additional spoken language is an advantage;
· Mature and experienced in negotiation & commercial thinking;
· Able to work both independent and as part of a team;
· Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
· Ability to work under high work load pressure;
Benefits:
· Attractive Income Negotiable;
· Stable job. Friendly, professional working environment;
· Colleagues friendly and helpful;
· Health insurance and social insurance;
· Yearly review salary;
· 12 days' annual leave per year;
· Career development will be offered commensurate with the responsibilities and qualifications;
Job requirements: (i.e. education, work experience, skills, attitude)
· Minimum 1 years working in tourism, preferably in inbound (international);
· Excellent communication skills in English & Spanish or Italian speaking market (writing & oral), any additional spoken language is an advantage;
· Mature and experienced in negotiation & commercial thinking;
· Able to work both independent and as part of a team;
· Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
· Ability to work under high work load pressure;
Benefits:
· Attractive Income Negotiable;
· Stable job. Friendly, professional working environment;
· Colleagues friendly and helpful;
· Health insurance and social insurance;
· Yearly review salary;
· 12 days' annual leave per year;
· Career development will be offered commensurate with the responsibilities and qualifications;
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/10/2024
Giới thiệu công ty
Xem trang công ty
Giới thiệu công ty
Công Ty TNHH Du Lịch Đường Mòn Châu Á ( Du Lịch Đường Mòn Châu Á)
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