Mô tả công việc
Work closely with the Sales team to execute travel programs according to client requirements and company commitments.
Plan, coordinate, and oversee all tour services, including hotels, restaurants, transportation, tour guides, attraction tickets, and other related services.
Liaise directly with suppliers to negotiate rates, confirm bookings, and ensure service quality standards are maintained.
Communicate confidently with international clients and overseas partners throughout the entire travel process (100% in English).
Monitor service quality during tours and proactively resolve any issues to ensure customer satisfaction.
Respond quickly and effectively to unexpected operational situations and last-minute changes.
Prepare and maintain operational documents, including service orders, rooming lists, booking confirmations, and tour files.
Conduct post-tour reconciliation and complete all required operational reporting.
Support and mentor junior team members and trainees when required.
Perform other duties assigned by the Operations Manager.
Yêu cầu
Minimum 1-2 years of experience in inbound tour operations, travel consulting, reservations, hospitality operations, or related fields.
Strong English communication skills, both written and spoken, with confidence in dealing directly with international partners and clients.
Excellent organizational and time-management abilities.
Strong problem-solving skills and the ability to work effectively under pressure.
High sense of responsibility, ownership, and teamwork.
Proficiency in Microsoft Office applications and Google Workspace.
Experience handling FIT and/or MICE groups.
Familiarity with the Indian market is an advantage.
Existing relationships with tourism suppliers in Vietnam are beneficial.
Experience mentoring junior staff or trainees.
Passion for building a long-term career in inbound tourism operations.
Quyền lợi
Fixed salary and allowances: 10,000,000 - 15,000,000 VND per month, depending on experience and qualifications.
Meal and transportation allowance: 50,000 VND per working day (approximately 1,200,000 VND per month).
Performance-based bonus of up to 3,000,000 VND per month.
Typical total monthly income: 15,000,000 - 20,000,000+ VND.
Social insurance and statutory benefits in accordance with Vietnamese labor regulations.
Annual leave and public holidays as prescribed by law.
Annual company trips and team-building activities.
Opportunity to work in a fast-growing international environment specializing in luxury FIT and MICE travel.
Professional development and long-term career growth opportunities.
Travel Operations Executive → Senior Tour Operator → Operations Supervisor → Operations Manager
Thông tin chung
- Thu nhập: 10 - 15 triệu VNĐ
Nơi làm việc
- 74 Cua Bac, Hà Nội
- 1. 74 Cua Bac