Mô tả công việc
Assist in leading the daily operations of the Reservations Department, ensuring all booking requests are processed accurately and efficiently.
Manage room inventory, rate structures, market segments, and reservation systems to maximize revenue opportunities.
Prepare and analyze occupancy forecasts, booking trends, pick-up reports, and other revenue-related reports.
Support the implementation of revenue management strategies and maintain rate accuracy across all distribution channels.
Oversee reservation systems including Opera, CRS, Channel Manager, OTA extranets, and Revenue Management Systems.
Ensure exceptional guest service by handling inquiries, resolving reservation issues, and maintaining Hyatt service standards.
Coordinate with Sales, Front Office, Revenue Management, and other departments to ensure seamless guest experiences and operational efficiency.
Monitor reservation performance metrics, booking conversion, response times, and guest satisfaction indicators.
Analyze market demand, competitor activities, and booking patterns to identify revenue growth opportunities.
Supervise, coach, and develop Reservations team members, supporting recruitment, training, and performance management initiatives.
Ensure compliance with Hyatt brand standards, operational procedures, and company policies.
Yêu cầu
Degree or diploma in Hospitality, Hotel Management, Business Administration, Revenue Management, or related fields.
Minimum 3-5 years of hotel reservations experience, including at least 1 year in a supervisory role within an upscale hotel environment.
Solid understanding of hotel reservations operations and revenue management principles.
Proficient in Opera, Hyatt reservation systems, Channel Manager, Revenue Management Systems, and Microsoft Excel.
Strong English communication skills, both written and spoken.
Excellent analytical, reporting, problem-solving, and attention-to-detail skills.
Proven ability to lead, coach, train, and motivate a team.
Strong guest service, complaint handling, and conflict resolution skills.
Quyền lợi
Compensation & Rewards
Competitive salary package commensurate with qualifications and experience, with 100% salary during the probation period.
Eligible for Service Charge in accordance with hotel policy upon hotel opening and commencement of operations.
Learning & Career Development
Clear career progression opportunities and long-term career growth within Hyatt Hotels Corporation.
Access to continuous learning and development programs to enhance professional expertise, leadership capabilities, and career advancement.
Hyatt Global Experience & Privileges
Up to 12 complimentary room nights annually at participating Hyatt hotels worldwide, subject to program terms and conditions.
Exclusive room and dining discounts through Hyatt's Associate, Family & Friends programs.
Insurance & Well-being
Full participation in Social, Health, and Unemployment Insurance based on 100% of salary in accordance with Vietnamese labor law.
International healthcare insurance for associates and eligible family members, subject to position and benefit eligibility.
Housing support for associates relocating from outside Quang Ninh city, based on position level and hotel policy.
Work Environment & Culture
Opportunity to join the pre-opening team of an international five-star hotel and contribute to shaping its culture, operations, and guest experience from the very beginning.
A diverse, equitable, and inclusive workplace where every associate is valued, respected, and empowered to thrive.
Thông tin chung