Trưởng Nhóm Điều Hành Tour Du Lịch Inbound

Reporting: Weekly report to General Manager.
Key Responsibilities:
Lead and manage: Oversee the Operation Team, delegating and monitoring tasks related to reservations, customer support, and other operational functions.
Quality assurance: Manage service quality by implementing effective control measures for service provision, contracts, and service databases.
Destination expertise: Develop strategic partnerships with local suppliers to achieve competitive pricing and ensure reliable, proactive customer service throughout the long-term project. By leveraging local expertise and optimizing trip logistics, we can minimize overall expenses and ensure a successful outcome.
Customer service escalation: Participate in resolving service hiccups and customer complaints. Investigate thoroughly and provide actionable feedback to the Sales Department.
Human Resources management: Oversee all human resource functions within the Operation Department, including recruitment, training, career development, compensation, retention, performance assessments, etc.