COMMERCIAL & REVENUE OPERATIONS
Chịu trách nhiệm commercial performance tổng thể:
Events
Celebrations
Corporate bookings
Dining groups
Workshop ecosystem
Quản lý:
Sales pipeline
Lead handling
Conversion flow
Venue utilization
Repeat business
Build và vận hành:
CRM workflow
Reporting structure
SLA system
Sales discipline
Pipeline visibility
Kiểm soát:
Pricing discipline
Revenue quality
Deal mix
Utilization strategy theo seasonality
Theo dõi:
Conversion rate
Booking status
Lost leads
Repeat customer rate
Forecasting accuracy
OUTBOUND & PARTNERSHIPS
Chủ động phát triển:
Corporate accounts
Agency relationships
HR/community connections
Schools & international schools
Partnership ecosystem
Reactivate database khách hàng cũ
Đề xuất:
Package structures
Seasonal offerings
Partnership opportunities
Utilization strategies
TEAM MANAGEMENT
Quản lý:
Sales Ops / CRM Coordinator
Hospitality Sales Consultants
Coaching:
Follow-up quality
Hospitality mindset
Sales discipline
Customer experience
Review:
KPI
SLA
CRM updates
Pipeline quality
Xây dựng operating rhythm và accountability cho team Sales
CROSS-FUNCTION COORDINATION
Phối hợp cùng
Marketing Manager:
Strategic campaigns
Lead generation
Partnership activations
Ecosystem growth activities
Phối hợp cùng Operations:
Customer experience quality
Booking execution
Hospitality standards
Làm việc trực tiếp với BOD
Môi trường boutique hospitality sáng tạo
Vai trò ảnh hưởng trực tiếp đến tăng trưởng doanh thu
Cơ hội phát triển lên:
Commercial Manager
Revenue Operations Lead
Business Development Head