Operations duties:
a. Merchandise management:
Supervise General Staff to ensure:
Merchandise is fully replenished, in good conditions & quality.
All the display merchandise is according to schematic plan or instructions from supervisor/
Merchandiser and all the price between display merchandise and price card is tally.
Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
Order stock directly with Supplier and receive stock from MMD.
Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
Support Foodline with monthly Stock Take as directed by supervisor.
Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management:
Supervise General Staff to ensure:
Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
Sales floor is kept clean & tidy.
Fire safety procedure is carried out properly.
Order POP, execute POP exhibition, check POP to ensure correct and adequate information
Execute floor opening and closing
Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service:
Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
Handle complaints from customers or compla
Sales and Profits:
Co-ordinate with Suppliers to execute promotion schemes.
Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
Provide every day sales figure of concess counter for promoters
Support cashier in return/exchange merchandise as required.
Manpower management:
Plan and prepare duty roster, shift plan and assign subordinates on duty.
Ensure sufficient manpower during business in ad-hoc situations.
Ensure General Staff and Promoters' attendance and attire.
Be responsible for General Staff's performance.
Identify and reduce unnecessary tasks to increase staff productivity.
Regularly train and motivate subordinates in daily works.
Identify potential staff for succession planning purposes.
Build and promote teamwork spirit.
Rules and Regulations:
Follow all working procedures, the company's policies, rules and regulations.
Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties:
Closing floor in charge.
Support other departments as necessary.
Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager