Trưởng Phòng Vận Hành - Operation Manager

POSITION OVERVIEW:
Ru9 is seeking a Business Operations Manager to spearhead our operational strategy and execution. This role is crucial for maintaining and elevating our fulfillment operations and delivery service levels. The successful candidate will work closely with the CEO to implement new business initiatives and drive process improvements across multiple departments. A strong foundation in data analytics is essential to foster a data-driven culture within the operational team for continuous improvement.
KEY RESPONSIBILITIES
Operational Metrics Oversight: Develop and manage key operational metrics for fulfillment, logistics, and delivery service levels, ensuring the company meets its high standards for operational excellence.
Delivery and Fulfillment Excellence: Ensure that delivery and fulfillment services meet or exceed customer expectations and service level agreements.
Inventory Optimization: Collaborate with the supply chain team to manage stock levels, ensuring product availability meets demand without overstocking or stockouts.
Process Optimization: Lead process improvement efforts to streamline operations, focusing on the development and optimization of Standard Operating Procedures (SOPs) across the operational team and with other departments such as finance, product, and sales.
Data Analytics Proficiency: Utilize data analytics to inform decision-making, identify areas for operational enhancements, and monitor the impact of implemented changes.
Technology Utilization: Partner with tech/data teams to enhance operational systems, ensuring that the infrastructure supports efficient and effective processes.
Cross-Functional Collaboration: Work closely with system and technology teams, as well as the data team, to leverage insights and technology in refining SOPs and achieving operational targets.
Strategic Planning: Contribute to the overall operational strategy of the company, ensuring it supports the business's growth and customer service objectives.
Team Leadership: Build and lead a high-performing operations team, empowering them with the tools and knowledge to excel in their roles.