Operations Manager (Fashion Retail)

Mô tả Công việc
Ensure stores achieve sales target:
Work closely with all functions of the Brand and other departments about promotion programs and activities.
Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
Supervise daily sales targets and make the daily sales statistics to reach the target for the Brand.
Analyze sales data (Individual sales, customer, sales amount, money mapping, store area, KPI, cost...), and forecast future sales to get the highest results
Analyze trends, and demand and propose a plan, carry out this plan to reach the best business.
Report about competitor's information (new arrival, promotion program, product, VM...)
Take responsibility: for cost, delivery, sales, reply, and communication of the internal information to reach the best performance.
Make statistics about general business targets, share with colleagues, report to the manager, and determine which is focus on achieving target
Update and maintain the realization in the retail market, learn the customer's shopping dynamic, and orient the thinking of store staff and the state of competitors.
Create the changes to improve business according to reality.
Store Operations Management:
Products:
Display and control products in quantity and details, on the floor and stockroom.
Manage and arrange products in the warehouse according to standard
Connect the related departments for shipment and transfer, controlling inventory in the most reasonable and effectively method.
Control inventory in/out to achieve the highest rotation
Take responsibility for managing loss & prevention
Stores:
Supervise the maintenance, furniture repair, and equipment in the area and store.
Monitor and ensure that stores are always in clean and tidy status
Work closely with Principals and the internal visual merchandise team to maintain visual merchandising standards and make sure all displays in store are standardized
Customer Service:
Focus on customer care activities to improve services and care to customers.
Offers customers the best quality product and service, ensuring all loyalty customers are cared for perfectly.
Gather customer profiles (name, gender, phone number, address, email, hobby, date of birth...) and connect them with the company's product information.
Gather customer feedback weekly, report them in the meeting of that week, and follow the implementation of this feedback in the next weeks.
Feedback on all questions, and complaints from customers in store.
Leadership People Management:
Orient sales staff to meet the daily/weekly/monthly sales targets.
Hire and train key personnel for the operation and sales team of the Brand
Monitor the implementation of procedures, policies, and regulations of the company by staff.
Set up and execute the performance evaluation standards of store/employee.
Operate weekly/monthly meetings and train, coach employees, report problems, and share information with related department to improve
Share experience and information the store team for improvement
Control and motivate staff to achieve the target
Solve and report all the facts involved to personnel in the store, train the potential sales staff, and make the developing plan, training, and evaluation based on policy.
Ensure the required behavior and action standards of individuals in the team, making them a pure and progressive working environment.
Flexibility in problem-solving and providing solutions
Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet
Work closely with all functions of the Brand and other departments about promotion programs and activities.
Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
Supervise daily sales targets and make the daily sales statistics to reach the target for the Brand.
Analyze sales data (Individual sales, customer, sales amount, money mapping, store area, KPI, cost...), and forecast future sales to get the highest results
Analyze trends, and demand and propose a plan, carry out this plan to reach the best business.
Report about competitor's information (new arrival, promotion program, product, VM...)
Take responsibility: for cost, delivery, sales, reply, and communication of the internal information to reach the best performance.
Make statistics about general business targets, share with colleagues, report to the manager, and determine which is focus on achieving target
Update and maintain the realization in the retail market, learn the customer's shopping dynamic, and orient the thinking of store staff and the state of competitors.
Create the changes to improve business according to reality.
Display and control products in quantity and details, on the floor and stockroom.
Manage and arrange products in the warehouse according to standard
Connect the related departments for shipment and transfer, controlling inventory in the most reasonable and effectively method.
Control inventory in/out to achieve the highest rotation
Take responsibility for managing loss & prevention
Supervise the maintenance, furniture repair, and equipment in the area and store.
Monitor and ensure that stores are always in clean and tidy status
Work closely with Principals and the internal visual merchandise team to maintain visual merchandising standards and make sure all displays in store are standardized
Focus on customer care activities to improve services and care to customers.
Offers customers the best quality product and service, ensuring all loyalty customers are cared for perfectly.
Gather customer profiles (name, gender, phone number, address, email, hobby, date of birth...) and connect them with the company's product information.
Gather customer feedback weekly, report them in the meeting of that week, and follow the implementation of this feedback in the next weeks.
Feedback on all questions, and complaints from customers in store.
Orient sales staff to meet the daily/weekly/monthly sales targets.
Hire and train key personnel for the operation and sales team of the Brand
Monitor the implementation of procedures, policies, and regulations of the company by staff.
Set up and execute the performance evaluation standards of store/employee.
Operate weekly/monthly meetings and train, coach employees, report problems, and share information with related department to improve
Share experience and information the store team for improvement
Control and motivate staff to achieve the target
Solve and report all the facts involved to personnel in the store, train the potential sales staff, and make the developing plan, training, and evaluation based on policy.
Ensure the required behavior and action standards of individuals in the team, making them a pure and progressive working environment.
Flexibility in problem-solving and providing solutions
Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet