RETAIL OPERATION MANAGER

Mô tả Công việc
1. Sales Management
- Coordinate and work with others departments about promotion programs, events, company activities to drive sales target achievement and ensure all promotion programs are completed and accurate.
- Manage the store performance to achieve target of sales and all KPIs related to sales
- Supervise daily sales target and make the daily sales statistics in order to reach the target, monitor sales target by monthly, quarterly and annually
- Analyze sales data (employee, customer, sales amount, sales money, store area, cost...), forecast future sales and suggest the action plan to get the highest target.
- Update and maintain the realization in retail market, learn the customer's shopping dynamic, orient the thinking of store staffs and state of competitors.
2. Store Operations Management:
- Manages all store operational issues, to include store housekeeping, store administrative duties, physical inventories and price changes etc
- Co-ordinate with other department to ensure smooth and effective store's operations
- Ensures all property, facilities and equipments are in good condition and well maintained
- Check and maintain working standards follow by Operations manual
3. Merchandise:
- Planning and developing merchandising strategies
- Analyzing sales figures, customers reactions and market trends to anticipate product needs
- Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
4. Customer Service:
- Focus on customer care activities to improve services and care to customer.
- Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
- Gather customer's feedback weekly, report them in the meeting of that week and follow the implementation of these feedback in the next weeks.
- Feedback all questions, complaints from customers in store.
5. People Management:
- Orient sales staff to meet the daily/weekly/monthly sales targets.
- Recruit and train key personnel for operation and sales team.
- Monitor the implementation of procedures, policies, regulations of company by staff
- Review the principles and practices of the Operation manual, ensuring that all staffs are able to follow correctly
- Set up and execute the performance evaluation standards of store/employee.
- Operate weekly/monthly meeting and train, coach employee, report problems, issue new information to all members.
- Control and encourage all employees' working spirit at stores.
Benefits:
- Competitive salary
- Incentive bonus
- Training and promotion opportunities
- Compulsory Social insurance, health insurance, unemployment insurance according to laws
- Other private Health insurance and Accident insurance
- 13th month salary and bonus following company policy
- Working time: 6 days/week