Tuyển dụng community operations specialist - vietnam market (social media account)

Mô tả công việc
BeMore
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to BeMore!
Top Reasons to work with TDCX
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Engaging activities and recognition programs
• Join a global company with 25 years of experience and more than 270 industry awards
• Be coached and mentored by experts in your field
• Strong learning and development plans for your career growth
• Attractive remuneration, great perks, and performance incentives
• Premium workspaces
• Comprehensive medical, insurance, or social security coverage
• Positive culture for you to BeMore at work
What is your mission?
• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data as top priority.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.