Tuyển dụng customer service_call center tại Hồ Chí Minh - PERSOLKELLY Vietnam

Mô tả công việc
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
• Enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
• Accept and register bookings for services
• Highlight areas for improvement with suggested solutions to improve procedures, technology and service to positively enhance customer's experience
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers
• Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff