Tuyển dụng customer service officer tại Hà Nội

Mô tả công việc
Job Summary:
The duty is supporting the Sale Team in Managing and Controlling Sale Orders, coordinate with other departments for company Business running smoothly.
Duties and Responsibilities:
​1. Receipt of orders/delivery request from commercial team, SSO, customers or Brenntag connect platform
Proceed return order, issue credit note, debit note to customer
Follow up the order&039;s status
Enter orders receipt on SAP system & doing further step to make sure order delivery on time.
Respond to customer on Fresh_chat quickly
Receipt & solving the customer&039;s complaint relevant to order delivery including document,
Follow up the cash collection of orders term COD
Collaborate with Warehouse & Delivery team to do daily delivery
Check & feedback to Commercial team (if any) the relevant information such as low or negative GP margin, available inventory, allocation inventory to customer or credit issue (over due or over credit limit) to get approval before orders processing.