Tuyển dụng customer service officer tại Long An - Avery Dennison RIS Vietnam Co., Ltd.

Mô tả công việc
Job overview:
Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities:
Handle order processing:
Send OCF to Order Entry team for inputting order in the system.
Collect packing list from system and send out to customer as guidelines from Customer Service Executive.
Print out order receive from Customer Service Executive, check and match order, Fulfill order form, add loss, highlight information.
Input material checking file, input additional label checking file with Prepress.
Revise promised date/request date in system in case order changed, order held, update weekly shipment list.
Coordinate with other departments:
Collaborate within team & another team to clear-off order pending daily.
To work as a team with Customer Service Executive to ensure the order process being handled smoothly.
Back-up team-members when workload makes this necessary.
Communicate with internal departments for the arrangement of shipment, esp on Saturday.
Check and audit:
Cross check order before transferring Customer Service to avoid wrong key-in.
* Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam. (Company is offering Employee Shuttle Bus)
* Working hours: 08:00 AM - 04:15 PM (Mon - Sat)