Tuyển dụng customer support executive tại Hà Nội - CREATIVE FORCE

Mô tả công việc
As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.
We also believe in being "human", so someone that is willing to be themselves, and strives to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!
Another part of your role is to support the implementation team to onboard new customers. Allowing you to become familiar with customers' specific set ups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.
As a customer support executive, you will be the first port of call for our customers on any product related questions, or for technical support.
You will also own our Help Centre, to help empower our customers' self-learning. You&039;ll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.
We are looking for a Customer Support Executive that will split their time between helping our customers via chat support, owning and developing our help centre, and assisting our international implementation team.
You should have a "customer first" mindset, with strong project management skills. A passion for photography, retouching, tech or ecom would be a plus!
What we are looking for
The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.
About the role