Tuyển dụng Japanese Restaurant Manager tại Hà Nội - KHÁCH SẠN CAPELLA HANOI

Mô tả công việc
The Restaurant Manager oversees all facets of the restaurant. The manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff
- Proactively identify training needs of team members to ensure enhancement and performance improvement.
- Take ownership of individual's growth and be involved in career progression and succession planning of team members.
- Plan and schedule roster according to business level to optimize resources.
- Communicates expectations, recognises performance, and produces consistent desired business results.
- Is responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner.
- Is responsible for quality, maintenance and inventory management of materials, goods and operating equipment.
- Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Be able to perform all tasks within the department and assists in covering of shifts for team members when necessary.
- Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
- Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
- Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
- Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.).
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
- Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
- Supervises the administrative management of the service and restaurant (e.g. mail, glitch, procedures etc.).
- Be knowledgeable of the hotel's offerings, special events or promotions to provide most up-to-date information and accurate information to guests.
- Is responsible for ensuring good communication and coordination between the kitchen and service flow.
- Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
- Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
- Lead the line-up briefings and monthly meetings within the team.
- Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters.
- Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
- To keep up to date with the current trends in the competitive market and assist the Executive Chef in the development of the service and menu pricing strategies.
- Ensures consistency in providing luxury quality of service, food and beverage to the guests.
- Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
- Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
- Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
- Protect the privacy and security of guests and coworkers.