tuyển dụng Supervisor, policyowner services tại hồ chí minh

Responsible for providing policy servicing transactions accurately and timely as procedure; Enhance process and system for more automation and efficiency.
A- Daily transaction processing
Major accountabilities
Job purpose
• Process daily policy change requests from customers as guideline and achieve individual and team KPIs of TAT, pending, error rate and productivity.
• Jet Underwriter
B- Enhance process & system
• Be a tester to UAT POS enhancement items in core system and relevant applications. Base on requirements to make test case, test scenarios and collaborate to all relevant Departments to test & fix bug till completion and MTP
• Participate to projects for enhancement and automation processes for shorten TAT, reduce hand-off and processing time. Recommend solutions/opportunities to improve business process
C- Others
• Investigate error policies, system bug and work with IT & relevant Departments to define, fix, implement the system in order to meet business requirement
• Other tasks as assigned: be the second person to back-up Supervisor when needed (assign task & control team when supervisor absence; on the job training & coaching; do complicated ad-hoc tasks)
• Verify/QC requests proceeded by team members