Mô tả công việc
Sales & Customer Engagement
- Execute outbound calls to existing and potential customers from assigned lead lists, focusing on cross-selling loan products within the bank's portfolio.
- Assess customer needs and eligibility to recommend appropriate loan solutions (e.g., personal loans, top-up loans, refinancing).
- Provide clear, accurate, and professional consultation on loan products and application procedures.
- Ensure timely follow-up to support documentation completion and loan disbursement.
Performance & Leadership Support
- Consistently achieve and exceed individual sales targets, with higher expectations aligned to senior level performance.
- Work closely with the Team Leader to align on sales strategies, campaign execution, and performance tracking.
- Mentor and support junior
telesales agents by sharing best practices, providing guidance, and assisting in onboarding and skill development.
- Participate in team engagement activities, training sessions, and contribute to a positive and high-performing team culture.
Operational Excellence & Compliance
- Maintain high standards of call productivity, talk time, and conversion rates through effective time management.
- Ensure all customer interactions comply with internal policies, regulatory requirements, and approved telesales scripts.
- Uphold data privacy and confidentiality standards in handling customer information.
- Provide feedback to improve sales processes, lead quality, and customer experience.
Benefits:
- Attractive compensation package with senior-level incentives.
- Opportunities for career advancement and leadership development.
- Structured training programs and ongoing skill enhancement.
- A collaborative and dynamic work environment within a leading financial institution
Yêu cầu công việc
Education & Experience
- College degree or higher, preferably in Finance, Banking, Business Administration, or related fields.
- Minimum 3 years of experience in telesales, financial product sales, or banking.
- Proven track record in achieving sales targets and handling customer portfolios is highly preferred.
Skills & Attributes
- Excellent phone communication and consultative selling skills.
- Strong interpersonal and mentoring abilities.
- High level of self-motivation, resilience, and goal orientation.
- Ability to manage time effectively and work under pressure.
- Proficiency in MS Office (Word, Excel, Outlook); CRM experience is a plus.