[urgen/ hcm] import Operation Staff (freight forwarding company)

Mô tả Công việc
Purpose of the position:
This position is an overall import and addition service operational. The role will be key interface between clients assigned and all relevant divisions, subcontractor. He / She is responsible for supervise, manage instruction orders and completing process as mentioned SOP.
Main Duties & Responsibilities:
They will generally be responsible for managing the full import process from start to finish to achieve KPI asset. Follow both customers SOP and internal SOP (if applicable)
Liaising with oversea offices, other relevant departments and 3rd party vendor to arrange booking order.
Manage customer's order instruction to ensure processing with oversea offices, relevant departments and 3rd party vendor.
Expediting / routine follow up on status of shipments to ensure that oversea, 3rd party vendor arrange to load, pick up goods as plan
Tracking of incoming shipments and send update to oversea agent & customer for any delay ETA
Handling the incident, pre-claim and feedback to customer's inquiries, complaints, follow up Claims up to finalize and close.
Attend to co-ordinate for inspection and necessary survey of abnormal goods during transit at airport, seaport along with oversea offices, airline, shipping line, survey, insurance.
Escalate any unresolved issues or risks to next management level
Sending shipment list and report data to customer timely as per SOP specific.
Verify oversea invoice to approve and post in CW1 systems
Checking and verifies 3rd party invoice obtain approval from respective department head and forwards these to finance for payment.
To issue debit note/proforma invoice and book accrual cost in shipment/console and ensure billing/costing on time
Filing and keeping records of shipment documents
To report and feedback on irregularities, pre-claims, and problems to Team Leader and Line Manager
To back up other operation teams
Any other duty that may assigned by manager and the company.