User Support (Cross-Functional Project) - French

CÔNG TY TNHH VSL VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 01/03/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

What you will be handling in daily operations:
- Maintain information system and database up to date (core business applications and websites):
Verification of data and input it in business applications following received requests through different channels.
Migrate data from one platform to another.
Hands on & analyze business applications to write how-to guidelines for the users.
Maintain information up to date on assigned business applications.
Test & correction of bugs when there are new updates/deployments.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Translate business documents in French <-> English.
Attention: This position is not for those who major in IT domain.

Yêu cầu

- Professional proficiency in French (writing and speaking) is mandatory.
- Proficiency in English is a plus.
- It is a plus if you have experiences in one of below skills:
MS Office including 2019, Microsoft 365 and related communication tools.
Experienced on database management platforms (CRM Oracle, Salesforce, Drupal, WordPress).
Experienced with media tools (Illustrator, Photoshop, Camtasia, Powtoon...).
Ability in using VB, VBA, and other programming languages.
Must have Skills
- Be authentic, awesome and willing to step out of your comfort zone continuously.
- Can-do attitude.
- Sense of communication.
- Responsibility and autonomy.
- Be a team player.
- IT know-how and critical thinking.
- Willing to experiment new products/releases.

Quyền lợi

Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Respect different perspectives.
- Strong sharing culture to improve individual development.
Individual Development
- Career and personal development plan for individual.
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in Software skill, soft skills, language skill.
- Be oriented and empowered for individual, team and organization goals.
Special Care for Employee
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.