Vendor Management Specialist

Mô tả Công việc
ABOUT ESOFT
Esoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
To learn more about our company's business and culture, please visit: [protected info]
Or our career website: [protected info]
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
THE POSITION
This role will be responsible for searching and selecting suitable vendors (partners). Overall manage the vendor performance to match with requirements in terms of quality on-time delivery and service. Maintain and develop professional partnerships with vendors.
1. Own & implement vendor management processes including:
Lead the discussion between Production, Product Experts, and Quality Specialists to align success criteria for outsourcing variants.
Set up the target in a number of vendors and volume for outsourcing variants.
Search for potential local and international vendors that match Esoft's expectations (hereunder DNA).
Qualify vendors by setting up an initial call, and use a questionnaire form to collect general information.
Be the contact point in the meeting between potential vendors, production, and technical experts.
Lead the meeting to share (sell) the vendor management model.
Be the contact point in the testing process.
Work closely with production to have prices with different vendors and ramp up plan.
Discuss contract terms, SLA, pricing and share the expected volume with selected vendors.
Inform relevant departments for onboarding selected vendors.
Prepare and send corporate contracts to selected vendors.
Set up an account for selected vendors.
Participate in a live trial process with vendors.
Lead internal meetings with technical experts and production to identify and solve problems in quality and operation.
Organize the meeting between selected vendors and production, quality experts in the live trial process.
Keep close relationships with selected vendors to understand their pain points in live trials.
Work closely with production and quality experts to follow up on vendor performance including quality indicators and volume.
Set up meetings periodically between production and quality experts during the live production process.
Develop and sustain long-standing relationships with vendors.
2. Update the vendor management process and vendor management model.
Regularly review & update the vendor management process and framework.
Support in building-related processes in vendor management such as vendor relationship management, vendor risk management, etc.
Play an important role in setting up vendor management systems.