Vietnamese-Speaking Interpreter (Night Shift)

The Role:
• As a Medical Video Remote Interpreter, you will facilitate clear, accurate communication between English-speaking healthcare providers and Vietnamese-speaking patients, without adding, omitting, or changing the meaning of what is said. Sessions take place on camera, so a professional presence and a dedicated, quiet workspace are essential.
• This is a client-facing role. You will interact directly with patients and healthcare professionals in sensitive, and sometimes high pressure, medical situations, so composure, confidentiality, and cultural sensitivity matter as much as language skill.
• Candidates go through a structured evaluation process (CV review, phone interview, recorded prescreen, a medical interpreting proficiency assessment, and a final interview), and successful candidates complete a foundations training programme before starting live sessions.
Key Responsibilities:
• Provide accurate, complete, and respectful video interpreting between English and Vietnamese, with
occasional over-the-phone sessions.
• Facilitate communication faithfully, without adding, omitting, or altering the speakers' meaning.
• Follow professional interpreter ethics, standards of practice, and company procedures.
• Maintain confidentiality and comply with applicable healthcare privacy requirements.
• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and
patient preferences.
• Maintain professional conduct before, during, and after each session, and use sound judgement around
interpreter role boundaries.
• Adapt to evolving technology, workflows, and service requirements.
• Take part in required training, coaching, and quality-related activities.
About the Opportunity:
• Our client, a US-based healthcare interpreting and language services provider, is expanding its team of Medical Video Remote Interpreters across multiple languages, including Vietnamese.
• As the programme continues to grow, we are recruiting interpreters to support the expansion of remote interpreting services across the US healthcare system.
• The role is fully remote and connects healthcare professionals with patients who are more comfortable communicating in a language other than English, primarily through video, with occasional over-the-phone sessions.
• This is a genuine opportunity to build a career in medical interpreting. Full training is provided, and previous professional interpreting experience is a bonus rather than a requirement, provided you can demonstrate strong bilingual fluency and a genuine understanding of what interpreting involves.