Warranty Administrators Executive

We are looking for Warranty Administrator Executive that are responsible for ensuring smooth operations related to warranties within company. This position is also responsible for analyzing warranty data to identify trends, patterns, and recurring issues, developing strategies for maximizing claims processes, and suggesting improvements in policies, procedures, and product design.
Responsibilities
Receive, process, and review warranty claims from customers
Verify claims forms and eligibility and ensure all documentation is accurate and complete
Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
Ensure claims adherence to the company's policies and guidelines
Communicate with customers to provide updates on claims status and address and resolve related issues and queries
Analyze warranty data to track and identify patterns, trends, and recurring issues
Prepare and present reports on findings to relevant stakeholders
Suggest improvements in policies, procedures, and product design
Identify and develop strategies for maximizing claims processes
Maintain a comprehensive product knowledge
Collaborate with other departments to investigate and resolve complex warranty-related issues
Perform additional administrative tasks as needed
Requirements and skills
Proficiency in English
Excellent knowledge of MS Office, MS Excel
Self-motivated with a results-driven approach
Excellent Badminton Knowledge
Ngành nghề: Bán lẻ / Bán sỉ
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh