Mô tả công việc
- Receive, inspect, and record returned warranty failure parts from dealers based on approved claims; verify defect condition, completeness, and consistency with claim information; maintain full traceability and status control.
-Manage labeling, storage, and condition status of returned parts pending investigation or shipment; ensure 5S, safety, and compliance.
- Coordinate with warranty team and dealers to follow up on missing, overdue, or documentation-incomplete return cases.
- Prepare and arrange shipment of failure parts to IML/IMIT/local suppliers within standard lead time; provide inspection results, photos, and part condition reports to support investigation.
- Prepare periodic reports on returned parts status, overdue cases, and shipment progress; propose improvement actions to reduce delays and claim/part mismatches.
- Control and issue warranty booklets, customer care vouchers; review and process dealer warranty registration submissions for approval.
Yêu cầu
- Bachelor's Degree in Automotive Engineering.
- Having from 3 years' experience in automotive after-sales operations, warranty, spare parts, warehouse/logistics, quality control, or related functions.
- Good command of MS Office, especially Excel; experience with ERP systems and data management is an advantage.
- Able to communicate and prepare reports in English.
- Detail-oriented, organized, and capable of managing multiple tasks under strict deadlines.
- Strong coordination, reporting, analytical, and problem-solving skills.
- Valid Driver's License B2.
- Working at IAC (ISUZU Vietnam Auto Care) at Cu Chi.
Quyền lợi
Thưởng
Competitive salary, 13th month salary and bonus
Chăm sóc sức khoẻ
Social Insurance according to Law; Premium Health Insurance
Nghỉ phép có lương
18 days annual leave, 5 working days/week from Monday to Friday
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Thông tin chung
Nơi làm việc
- 695 Quang Trung, Phường Thông Tây Hội, TP.HCM