Wellbeing Counselor Lead

We are looking for a Wellbeing Counselor Lead for our office in Hanoi. This role will report directly to our Regional Wellbeing Manager and Senior Operations Manager.
You will play a pivotal role in supporting the emotional well-being and mental health of our employees. You will lead a team of mental health counselors, overseeing their activities, providing guidance, and implementing strategies to promote a positive and healthy work environment. Your expertise will contribute to maintaining a strong and resilient workforce, enhancing productivity, and fostering a culture of well-being within our gaming company.
Your responsibilities will include but not be limited to:
1. Leadership and Supervision:
- Lead a team of mental health counselors, providing supervision, guidance, and support;
- Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery;
- Collaborate with HR and management to establish and implement mental health initiatives, policies, and programs.
2. Counseling and Support:
- Provide individual and group counseling sessions to employees experiencing mental health challenges, stress, burnout, and other emotional issues;
- Assess employee needs and develop personalized intervention plans, referring to specialized services when necessary;
- Utilize evidence-based therapeutic approaches to facilitate emotional healing and personal growth.
3. Crisis Management:
- Be the point of contact for urgent and crisis situations, offering immediate support and coordinating appropriate interventions;
- Develop crisis response protocols and train the counseling team in handling high-stress scenarios.
4. Education and Training:
- Conduct workshops, seminars, and training sessions to raise awareness about mental health, stress management, and well-being;
- Equip employees and managers with tools to recognize signs of distress and provide appropriate support.
5. Collaboration:
- Collaborate with cross-functional teams, including HR, legal, and management, to ensure a comprehensive approach to employee well-being;
- Foster relationships with external mental health professionals and resources to enhance support options.
6. Documentation and Reporting:
- Maintain accurate and confidential records of counseling sessions, ensuring compliance with privacy regulations and company policies;
- Generate regular reports on counseling activities, outcomes, and trends, and provide recommendations for improvement;
- Able to present statistical analysis reports.

7. Research and Development:
- Stay updated with the latest developments in mental health, counseling techniques, and well-being programs;
- Innovate and implement new strategies to continuously enhance the effectiveness of the mental health support program.