Workplace Operations Services Manager

The key assignment is to establish our customers trust in our building maintenance operations, by implementing:
WOS team that is taking ownership, addressing client's requests in a proactive way, and leading improvements in operations.
WOS team that has deep technical knowledge on Civil construction, Decoration, M&E (Building Mechanical & Electrical), Pest Control, Landscaping, Doc Control, Space, Program, Innovation... etc.
A team that is focused on the details, continuously coming up with observations, improvements, from following related codes, regulations, or SOP's to improving systems architecture.
A team that is safely and efficiently running all facility operations through well planned preventative maintenance and corrective maintenance to make sure Zero interruption to production or service.
A team that is continuously learning and improving technical capability to increase percentage of self-delivery vs outsourced service in both PM and CM work.
The other assignment is to secure flawless execution, develop WOS budget and strictly control spending and cost in monthly basis to mitigate variance between budget and actual cost.
The other assignment also is to cultivate and maintain a stronger teamwork culture in the WOS team and to increase the awareness and accountability of each person into the next level.
Relationship Management
Ability to extract and translate customer expectations into achievable action and measurable outcome.
Influencing clients based on data, to challenges the client in a constructive manner and with confidence.
Exhibits good client and result orientation.
Continuous Improvement
Promotes continuous improvement & Innovation.
Role models a detailed, proactive and ownership focused mind-set with sense of urgency.
Delivers
Complies with all requirements of the contract and meets or exceeds Key Performance Indicators.
Aims for flawless execution.
Prioritizes safety and compliance.
Leads
Promotes open, constructive, and collaborative relations with clients, superiors, subordinates, and peers.
Develops the team's technical capability to enhance JLL team's autonomy in operations and minimize consultation with client for items under the scope and lead the BS team to maximize autonomy by JLL staff.
Devises new and innovative methods of learning.
Builds strong and successful strategic partnerships with client and suppliers.