Academic Assistant

· Manage student information and class schedules.
· Coordinate with sales to enroll students and potential customers who want to visit the study and training area.
· Support consulting the training programs of the center for customers.
· Coordinate with the AA, call and update the list of transcripts of each session; regularly notify the business staff involved about special cases (such as: students who miss more than the prescribed number of lessons / classes that require compensation / students requesting class transfer / etc.).
· Check reminders AA to arrange classes before class time, make sure rooms, tables, tables and chairs are clean, tidy, enough chairs for the classroom.
· Notify (by email and phone) to teachers and students at the opening of the class, or any class-related changes. Maintain weekly newsletters to students/parents about adjustments, updates, and support related to learning at the Center.
· As a link between parents and the center, answer questions, provide information for calls inside and outside the center.
· Receive requests and questions from current customers, potential customers or customers who have used the service in the direct center, by phone or email about SMEPace's service in a friendly and professional way, with a focus on sales care and attention to the specific needs of customers.
· Receive feedback from customers in the form of text, talk or email/chat, process or transfer feedback to the relevant departments. If the response or request falls under the jurisdiction of the settlement, it is necessary to quickly process and respond to the customer; if there is insufficient authority to resolve, it is necessary to report with the direction of processing to a higher level of management.
· Perform administrative tasks at the center: managing content on message boards, announcing tuition fees, supporting seminars and events of the center.
· Plan to find customers & take care of customers.
· Coordinate to contribute to the development of marketing plans, come up with strategies to attract customers.
· Coordinate market research and analysis to provide effective program implementation directions.
· Coordinate in the organization of programs and events.
· Subject to the student's re-education.
· Periodic and unscheduled reports to management.
· Perform other tasks assigned by the Head of Department and The Board of Directors.
· Graduated in the fields of Foreign Languages, Training, Human Resources, Humanities, Economics.
· Make good use of office computers.
· Knowledge of office administration, customer care.
· Good communication. IELTS 6.0 and beyond and knowing how to use graphics software is an advantage.
· Form: Good-looking, easy-to-hear voice, no sly speech, no heavy local accent.
· Personality: Dynamic, social, agile, honest, and teamwork.
· Capable of analyzing, collecting information, handling situations, making reports.
· Have at least 1 year of experience in the field of customer care, prioritizing experience in the field of education and training.
· You can work in shifts.
· Income: agreement and commission on renewed student sales.
· Be contracted full-time and enjoy the benefits of health insurance, social insurance, social insurance ... and other regimes as prescribed.
· Working in a developed educational environment, there are many opportunities to improve yourself.
· Participate in team building activities, charity for the community, Tet holidays, public holidays as prescribed.
- Many opportunities to be promoted in the context of the company is reaching out to the international market.