Academic Coach - Cố Vấn Học Tập (Online center)

Mô tả Công việc
1/ Academic Support:
Monitor and ensure students' learning success by coaching, motivating, and providing feedback based on the Wall Street English (WSE) Method.
Plan study schedules, book classes, and meet students regularly to track progress and maintain engagement.
Teach classes, workshops, and clubs to boost language skills while creating a vibrant learning atmosphere.
Collaborate with teachers to address students' weaknesses and maintain educational integrity.
Use KPIs to identify and address early learning issues proactively.
2/ Booking & Schedule Optimization:
Handle class bookings and optimize schedules for assigned students.
Provide tailored study advice and follow-up regularly, updating progress in the CRM system.
3/ Event Coordination:
Assist in planning and decorating events at the center and managing guest registration.
Coordinate with marketing for event-related signage and implementation.
4/ Student Engagement:
Build strong relationships with students, maintaining trust and motivation throughout their journey.
Address feedback, resolve complaints, and ensure students remain engaged and satisfied.
Create a fun, total-English environment and proactively add value to students' experiences.
5/ Internal Revenue:
Partner with Educational Consultants to identify upselling and referral opportunities.
Support contract renewals by showcasing students' progress and setting appointments for discussions.