Academic Manager- ho chi minh city

Mô tả Công việc
JOB DESCRIPTION:
1. Coordinate with the Operations Department in regard to the Academic Department
• Work closely with the Scheduler for Teachers and TAs scheduling and student
progress
• Quality Control of Teachers and TAs via CCTV/in-class observation
• KPI assessment of teachers and TAs
• Mediate any classroom situations and find solutions for issues in said classes
• Communicate with Center Managers about classroom situations including the
opening/merging/closing of classes in order to maximize ACS
• Communicate with Customer Service Team about parent request and complaints
related to the academic department
2. Build and Maintain a Strong Training and Coaching Program
• Provide initial training for all newcoming teachers and teaching assistants
• Create and provide workshops for all existing teachers and teaching assistants for
their academic growth
• Update training programs as the curriculum changes due to academic trends
3. Working with Marketing side
• Communicate with the Sales and Marketing team to arrange and plan events that
promote FLA
• Help to arrange schedules for events, classes, demos, and placement tests
4. Working with the Curriculum Department
• Quality Assurance of materials before release for teacher's usage
• Communicating with Curriculum Department for any changes in program content
5. Teaching
• Teach up to 12 hours/week for the following situations
▪ Placement Tests
▪ Demos
▪ Covering Teachers
▪ Make-Up Classes
6. Working with the Board of Manager (BOM)
• Communicate with BOM team for changes and updates to be made in the
academic department
• Other tasks may be assigned by BOM when required
• At work, under the direction of BOM and direct manager
7. Other tasks assigned by BOM.