Kỹ Sư Quản Lý Chất Lượng Dự Án Full-time 2024

COMPANY INTRODUCTION
ASUS is a worldwide top-three consumer notebook brand that creates innovative technology to deliver a seamless, joyful digital life for everyone.
Our story began 29 years ago on a journey to create the world's best motherboards. From those humble beginnings, ASUS quickly grew to become the world's best-selling and most award-winning motherboard brand. Over the years, ASUS has developed a range of leading-edge solutions. ASUS has now a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktop and all-in-one PCs, notebooks, netbooks, servers, multimedia devices, wireless solutions, networking devices, tablets and smartphones.
Driven by innovation and committed to quality, the company won 4,385 international & prestigious awards. Last year, ASUS was recognized as the most valuable Taiwanese brand by Interbrand for the third consecutive year, and we were named among the World's Most Admired Companies by Fortune magazine.
ASUS has more than 17,000 employees worldwide, including a world-class R&D team of more than 5,500 engineers.
Our VN head office in Ho Chi Minh City is a vibrant and stimulating place to work. The ASUS brand spirit of In Search of Incredible and our passion for innovation help us deliver the incredible in everything we do. We love talking to our partners about how best to market our exciting new products. Our culture is one of collaboration among people with can-do attitudes.
Kỹ Sư Quản Lý Chất Lượng Dự Án Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!
JOB DESCRIPTION
Let's have a look at the job in general.
1. Serve
as the contact window between Vietnam (VN) and Business Unit (BU). When
encountering quality complaints, take responsibility for internally integrating
resources and proactively connecting with relevant Research and Development
(R&D) units. Conduct meetings to analyze customer complaints, effectively manage
schedules, and handle progress. Communicate with the front line externally and
collect analysis data.
2.
Deepen market presence in the local VN market to align with the R&D unit
for swift responses. Handle and enhance quality management, strengthen the
brand image of products, and promote BU's development in the VN market.
What are
you expected to do?
In your daily duties, you will:
VN and BU Communication Bridge:
(1) In the event of significant
customer complaints, visit the local Field Assistant Engineer (FAE) to address
issues and provide timely feedback to Headquarters (HQ). When necessary,
request HQ to coordinate with RD for assistance in handling the matter.
(2) Transparently and
authentically convey the intentions of both VN and BU to each other, reducing
communication costs between both parties and accelerating the efficiency of
resolution.
Customer Complaint Handling:
(1) Quickly resolve after-sales
issues and follow up on solution implementation.
(2) Enhance satisfaction of
front-line personnel (FAE/Customer service center).
Collate local quality-related
issues in VN:
(1) Deeply engage with the local
front line to understand their needs.
(2) Communicate with VN
front-line FAE to comprehend the genuine local requirements and provide feedback
to BU, facilitating the planning of VN market development and strategies.
BU Goal Execution:
(1) Gather industry information
and plan corresponding testing strategies to support BU's achievement.
(2) Facilitate two-way
communication to ensure organizational consensus on goals: Clearly understand
the importance of goals and tasks to the organization, establish a consistent
consensus on expected outcomes, and proceed with the planned initiatives.
REQUIREMENTS
We are thrilled if you own the following qualities
· Bachelor's degree or master's degree in a STEM-related field is preferred (science, technology, engineering, and math).
· Open to fresh graduates. No experience is required, but relevant experience will make you an outstanding candidate.
· Proficient in Vietnamese (essential), Chinese, and English. Communicate effectively in listening, speaking, reading, and writing. Proficiency in Chinese is preferred more than English.
· Vietnamese nationality is preferred.
· Be able to go on business trips domestically & overseas (tentatively training & meeting 2 months/year in China).
· Good data/info collection and data analysis skills
· Knowledge and passion for the IT industry and products.
· A great sense of responsibility and a spirit of learning and exploring new knowledge.
· Be honest, proactive.
· Have fluent & transparent communication skills to get and convey information to cross-departments and with customers.
BENEFITS
We're happy to offer our employees the following benefits.
Great performance makes high income! To the team of ASUS, you will get:
· A Dynamic environment with positive teammates & growth mindset culture
· Competitive income with 13th month salary; quarterly bonus based on performance
· Health & wellness with health insurance & annual health check
· Company trip, team building & other benefits
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 15/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW