As an
Account Manager at LitOS, you will:
Manage communication with international clients (mainly via email/chat/calls) and maintain long-term client relationships.
Receive client requests (Shopify/theme/app/custom features), clarify requirements, and translate them into clear tasks/briefs for the internal team.
Coordinate with
developers/PM to:
assess feasibility,
estimate effort (hours),
propose solution direction,
confirm scope and deliverables.
Prepare project documents such as:
proposals/quotations,
SOW (Statement of Work),
invoices,
and follow-up items needed to kick off projects.
Track project progress at a high level (scope, timeline, revisions) and ensure smooth handover/communication between client <=> internal team.
Follow up on approvals and payments (deposit/milestones), and support clients through change requests (if any).
Identify opportunities to upsell/cross-sell additional Shopify services when relevant (not aggressive sales; consultative support).
Update and manage client information and project status on CRM/tracking sheets.
At least 1 year of experience in a client-facing role (e.g., Account Management, Customer Success, B2B Support, Project Coordination).
Excellent English skills (especially Writing and Reading Comprehension) are essential for understanding client requests and preparing documents.
Strong sense of responsibility, careful with details, and able to follow processes.
Willing to learn basic e-commerce/Shopify concepts (training will be provided).
Comfortable working with documents and numbers (scope, hours, quotations).
Able to work independently, manage tasks, and follow up proactively.
Advantages (not required):
Basic knowledge of Shopify/e-commerce/IT projects.
Experience working with international clients.
Total target income: 12.000.000 - 15.000.000 VND/month ( Include P1, P2, P3) + Other Support
Bonus: according to the team's Regulation.
Lunar New Year Bonus, Business performance bonus, Bonus on 30/[protected info], New Year;
Opportunity to join global eCommerce projects;
Team-building activity, Holiday trip, Regular bonding, Tea break,...
Improve English skills;