Account ManagementALIBABA GROUP
Nơi làm việc: Hà Nội, Hồ Chí Minh, Bình Dương
Ngành nghề: Quản trị kinh doanh, IT phần mềm, Thống kê, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Lương: $800 - $1000
Hình thức: Toàn thời gian
Ngày đăng: 01/04/2024
Hạn nộp: 01/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
As an Account Management, you'll play a pivotal role in supporting our network of Vietnamese sellers on Alibaba.com, the world's leading B2B e-commerce platform. By combining your relationship-building skills with data analysis expertise, you'll develop targeted strategies to maximize customer satisfaction and ensure a high seller renewal rate (the percentage of sellers who continue with us beyond their first year).
1. Channel Partner Management (70%)
• Track Channel Partner's progress against key performance indicators. Renewal rate is the core focus with the objective to enhance sustainable customer retention.
• Provide ongoing coaching, feedback, training to Channel Partner's team members on the execution of action plans and development areas.
• Analyze and interpret data to get insights from different major categories, building and innovating models to define opportunities of Vietnamese sellers.
• Conduct regular offline and online visits to consult on in-service seller's performance review, market research and business orientation on Alibaba.com, finding the root cause and pain points of sellers (if any).
• Prepare various and comprehensive reports for assigned sellers. Track and highlight unusual increases/decreases in buyer's demand.
2. Project Management (30%)
• Learn insights of in-service seller's growth life-circle to adjust training content and arrange training program (weekly/monthly) to ensure seamless seller experience and contribute to successful orders of business.
• Support Seller Ops Team's Offline Activities to come up with solution focusing on cultivating mindset - skillset - toolset for Vietnamese sellers on developing their global business through Alibaba.com & equips them with cross border exporting knowledge and market (especially Verified Suppliers)
• Contribute to the success of boot camps and other seller events designed to enhance performance and seller satisfaction.
1. Channel Partner Management (70%)
• Track Channel Partner's progress against key performance indicators. Renewal rate is the core focus with the objective to enhance sustainable customer retention.
• Provide ongoing coaching, feedback, training to Channel Partner's team members on the execution of action plans and development areas.
• Analyze and interpret data to get insights from different major categories, building and innovating models to define opportunities of Vietnamese sellers.
• Conduct regular offline and online visits to consult on in-service seller's performance review, market research and business orientation on Alibaba.com, finding the root cause and pain points of sellers (if any).
• Prepare various and comprehensive reports for assigned sellers. Track and highlight unusual increases/decreases in buyer's demand.
2. Project Management (30%)
• Learn insights of in-service seller's growth life-circle to adjust training content and arrange training program (weekly/monthly) to ensure seamless seller experience and contribute to successful orders of business.
• Support Seller Ops Team's Offline Activities to come up with solution focusing on cultivating mindset - skillset - toolset for Vietnamese sellers on developing their global business through Alibaba.com & equips them with cross border exporting knowledge and market (especially Verified Suppliers)
• Contribute to the success of boot camps and other seller events designed to enhance performance and seller satisfaction.
Yêu cầu công việc
• Bachelor's degree in E-commerce/Economics, or a related field. 1-2 year experience is preferable, 4th year students and fresh graduates are also welcomed
• Strong interest in e-commerce with a desire to develop a long-term career in the field.
• Proven ability to learn quickly, adapt to changing situations, and thrive in a fast-paced environment.
• Highly motivated and results-oriented with a willingness to take on challenges.
• Strong data analysis skills and proficiency in Excel.
• Excellent written and verbal communication skills in English, with the ability to present information clearly and concisely.
• Demonstrated active listening skills, a consultative approach, and a focus on providing solutions.
* Nice to have:
• Advanced proficiency in Mandarin (HSK 4 or above).
* Why Join Us?
This exciting role offers a unique opportunity to build a rewarding career at the forefront of global e-commerce. You'll be part of a dynamic team, working with passionate individuals dedicated to empowering Vietnamese businesses to achieve their cross-border trade aspirations. We provide a supportive learning environment with opportunities for professional growth and development.
• Strong interest in e-commerce with a desire to develop a long-term career in the field.
• Proven ability to learn quickly, adapt to changing situations, and thrive in a fast-paced environment.
• Highly motivated and results-oriented with a willingness to take on challenges.
• Strong data analysis skills and proficiency in Excel.
• Excellent written and verbal communication skills in English, with the ability to present information clearly and concisely.
• Demonstrated active listening skills, a consultative approach, and a focus on providing solutions.
* Nice to have:
• Advanced proficiency in Mandarin (HSK 4 or above).
* Why Join Us?
This exciting role offers a unique opportunity to build a rewarding career at the forefront of global e-commerce. You'll be part of a dynamic team, working with passionate individuals dedicated to empowering Vietnamese businesses to achieve their cross-border trade aspirations. We provide a supportive learning environment with opportunities for professional growth and development.
Quyền lợi được hưởng
● Gói lương rất cạnh tranh [lương cơ bản + hoa hồng không giới hạn]
● Chế độ thăng tiến và lộ trình phát triển nghề nghiệp minh bạch, rõ ràng
● Hệ thống đào tạo hoàn chỉnh [Đào tạo nhân viên mới một tuần + Chương trình đào tạo định kỳ]
● Chế độ thăng tiến và lộ trình phát triển nghề nghiệp minh bạch, rõ ràng
● Hệ thống đào tạo hoàn chỉnh [Đào tạo nhân viên mới một tuần + Chương trình đào tạo định kỳ]
Thông tin khác
NGÀY ĐĂNG
[protected info]
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng/Phát Triển Kinh Doanh
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
E-commerce, Data Analysis, Excel, Project Management, Channel Account Management
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
[protected info]
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng/Phát Triển Kinh Doanh
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
E-commerce, Data Analysis, Excel, Project Management, Channel Account Management
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
Nộp hồ sơ liên hệ
ALIBABA GROUP
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Vị trí Account Management do công ty ALIBABA GROUP tuyển dụng tại Hà Nội, Hồ Chí Minh, Bình Dương, Joboko tự động tổng hợp mức lương $800 - $1000, tìm thêm việc làm về Account Management hoặc công ty ALIBABA GROUP ở các link phía trên
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