Account Manager

Client Relationship Management:
Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
Conduct regular check-ins with clients to understand their evolving needs and challenges.
Proactively identify opportunities to upsell and cross-sell our products and services to maximize client value.
Account Growth and Retention:
Develop account growth strategies and action plans to meet and exceed sales targets.
Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
Product Knowledge and Consultation:
Stay up-to-date with our EdTech products and services, including new features and enhancements.
Provide consultative guidance to clients on product usage, best practices, and integration options.
Conduct product demonstrations and training sessions to ensure clients are maximizing the value of our solutions.
Customer Success and Support:
Ensure seamless onboarding and implementation processes for new clients.
Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Collaborate with the support team to ensure timely and effective resolution of client concerns.
Reporting and Forecasting:
Track and analyze key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
Provide accurate sales forecasts and contribute to sales planning and strategy discussions.