Account ManagerCông Ty TNHH WAV
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Truyền thông/Internet/Online Media, Quản lý điều hành, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng
Lương: 16 - 22 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 16/04/2024
Hạn nộp: 18/05/2024
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Mô tả công việc
Purpose - What we are looking for
We are looking for an outgoing Key Account Manager (KAM) to lead a Customer Success Officer (CSO) team in fulfilling the service to our clients in a swift, proficient, and friendly manner; and assisting (and reporting to ) their Business Unit (BU) Leader in expanding the Business.
Yedda is an IT company with the goal of enabling our clients to improve their performance by providing visibility to data that has historically been difficult to access. We do this by analyzing feeds from existing CCTV systems and measuring selected visual actions in real time. Yedda helps customers drive performances, detect fraud, and make better decisions.
Key Account Manager (KAM) Responsibilities:
Leading a team of CSOs in fulfilling the service to the existing clients, solving the clients' issues/inquiries, and being in charge of the performance of the team.
Being in charge of the outcome of the reports, presentations delivered to the clients, make sure they are well reviewed, adapted, presented and meet the clients' needs.
Assigning tasks to CSO, guiding the team and evaluating the completion in daily work.
Evaluating the issues of the team and finding solutions to solve it
Building the relationship within the team
Promoting training sessions to CSOs in the team to increase their skills and train newcomers
Maintaining confidentiality of information and the storage of information
Promoting training sessions to increase understanding of Yedda's products within the customer's organization and developing customer service skills
Maintaining and enhancing the relationship with existing clients, being the contact points and building strong relationships with key decision makers in our customers' organizations
Analyzing the client's data in order to be able to propose solutions adapted to their needs, increase revenue while maintaining the good service of the current package
Developing and enhancing Yedda's image as a high-value supplier
Working with Business Unit Leader in expanding the business and achieving the BU's KPIs
Analyzing the system and working with the Development team to improve the system and building up more features.
Performing other duties as the need arises
We are looking for an outgoing Key Account Manager (KAM) to lead a Customer Success Officer (CSO) team in fulfilling the service to our clients in a swift, proficient, and friendly manner; and assisting (and reporting to ) their Business Unit (BU) Leader in expanding the Business.
Yedda is an IT company with the goal of enabling our clients to improve their performance by providing visibility to data that has historically been difficult to access. We do this by analyzing feeds from existing CCTV systems and measuring selected visual actions in real time. Yedda helps customers drive performances, detect fraud, and make better decisions.
Key Account Manager (KAM) Responsibilities:
Leading a team of CSOs in fulfilling the service to the existing clients, solving the clients' issues/inquiries, and being in charge of the performance of the team.
Being in charge of the outcome of the reports, presentations delivered to the clients, make sure they are well reviewed, adapted, presented and meet the clients' needs.
Assigning tasks to CSO, guiding the team and evaluating the completion in daily work.
Evaluating the issues of the team and finding solutions to solve it
Building the relationship within the team
Promoting training sessions to CSOs in the team to increase their skills and train newcomers
Maintaining confidentiality of information and the storage of information
Promoting training sessions to increase understanding of Yedda's products within the customer's organization and developing customer service skills
Maintaining and enhancing the relationship with existing clients, being the contact points and building strong relationships with key decision makers in our customers' organizations
Analyzing the client's data in order to be able to propose solutions adapted to their needs, increase revenue while maintaining the good service of the current package
Developing and enhancing Yedda's image as a high-value supplier
Working with Business Unit Leader in expanding the business and achieving the BU's KPIs
Analyzing the system and working with the Development team to improve the system and building up more features.
Performing other duties as the need arises
Yêu cầu công việc
Be a result-oriented person who always wants to try new things with the aim of gaining more improvement
Bachelor's degree in Business, Marketing, Finance, or suitable equivalent
Interest and ability in data analysis and data tracking
Creative, confident, and enthusiastic
Be a team player
3+ years customer service experience
Proficiency with MS Office (Especially Excel / Word / PPT)
Outstanding communication skills, both verbal and written in both English and Vietnamese
Bachelor's degree in Business, Marketing, Finance, or suitable equivalent
Interest and ability in data analysis and data tracking
Creative, confident, and enthusiastic
Be a team player
3+ years customer service experience
Proficiency with MS Office (Especially Excel / Word / PPT)
Outstanding communication skills, both verbal and written in both English and Vietnamese
Quyền lợi được hưởng
• Salary: 16mil-22mil or negotiation based on ability and experience
• Working time: 5 days/ week, from Monday to Friday;
• Professional working environment;
• Social & health insurance and annual leaves according to Law;
• A paid birthday off day;
• Working time: 5 days/ week, from Monday to Friday;
• Professional working environment;
• Social & health insurance and annual leaves according to Law;
• A paid birthday off day;
Nộp hồ sơ liên hệ
Công Ty TNHH WAV
Giới thiệu công ty
Công Ty TNHH WAV việc làm
Đường số 1, đường Nguyễn Trọng Quản, Phường Thạnh Mỹ Lợi, Quận 2, Thành phố Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Account Manager do công ty Công Ty TNHH WAV tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 16 - 22 triệu VNĐ, tìm thêm việc làm về Account Manager hoặc công ty Công Ty TNHH WAV ở các link phía trên
Giới thiệu công ty
Công Ty TNHH WAV việc làm
Đường số 1, đường Nguyễn Trọng Quản, Phường Thạnh Mỹ Lợi, Quận 2, Thành phố Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên