Account ManagerMerck Healthcare Vietnam Ltd., Co.

Report to: Head of Sales SLS
Your Roles:
• Responsible for achieving sales goals.
• Develops and executes account plans.
• Identifies customer needs and develops solutions.
• Grows company share within the account.
• Identifies opportunities to partner and collaborate.
• Resolves customer issues.
• Maintains a pipeline of short and long-term growth opportunities.
• Collaborates and coordinates with appropriate stakeholders.
• Manage and drive customer/distributor relationships within the assigned territory.
• He/She will implement a course of action to optimize future revenue and margin growth.
What You Should Do:
Essential Job Functions
• Responsible for meeting and exceeding revenue and gross margin targets established for the region.
• Develop account plans and coordinate activities with appropriate internal stakeholders.
• Analyze accounts and territory and identifies opportunities to accelerate revenue growth.
• Engage with customers/ distributors to build and maintain long term relationships through digital/F2F connect.
• Manage the end-to-end sales process for assigned products & accounts.
• Resolve customer issues by regular interaction with internal stake holders.
• Coordinate sales activities with Specialist teams and distribution partners (Digital /F2F)
• Maintain an in depth understanding of the competitive landscape within assigned accounts and territory.
• Maintain & learn new technical product and scientific knowledge.
• Maintain a cadence of account management activities including internal and customer facing business reviews.
• Input customer information and opportunities into the CRM system & take insights.
• Maps regional and country relevant account sites, buyers and contacts.
• Develop and maintain a short and long-term opportunity growth opportunity pipeline.
• Leveraging digital tools to prospect, opportunity creation & improve sales conversion.
• Reports to management, including market & competition.
Patients Safety/Pharmacovigilance (PV):
• To recognize a reportable Adverse Event (AE) or safety information and ensuring the necessary information is forwarded according to the company procedures.
Quality Assurance:
• On handling customer complaint, the employee must obtain and compile the information regarding a received complaint and to transfer the information to the local complaint manager.
EHSQ:
• Comply with the company Environment, Health, Safety and Security policies and procedures relevant to your position.
Compliance:
• Comply with all applicable laws and regulations issued by the relevant government regulatory agencies;
• Abide by the company Code of Conduct and all other policies relevant to your position, including but not limited to the Anti-Corruption and the Anti-Trust Policies.