Account Manager

POSITION OVERVIEW
We are seeking a Strategic Partnership Manager to lead and expand our partnerships with banks, financial institutions, and large private or government organizations. The ideal candidate will play a key role in managing strategic relationships, driving joint initiatives, and ensuring smooth collaboration across business, technical, and operational teams. This position requires strong relationship management, communication, and project coordination skills, as well as a passion for innovation in the banking and fintech ecosystem.
KEY RESPONSIBILITIES
• Act as the primary point of contact for assigned partner banks, card schemes, and fintech collaborators.
• Manage and coordinate all partner requests including technical, operational, business, and legal matters.
• Work closely with the Product and Technology teams to collect, clarify, and prioritize partner feedback or feature requests.
• Organize and lead regular partner meetings, prepare performance and progress reports, and align on project milestones and deliverables.
• Monitor partner service-level agreements (SLAs) and key performance indicators (KPIs) to ensure compliance and satisfaction.
• Collaborate cross-functionally with internal teams (Legal, Technical, Operations, Finance) to deliver new products and projects.
• Participate in contract negotiations, drafting, and revisions for partnership and service agreements.
• Understand the strategic objectives of partner institutions and proactively propose tailored products or fintech solutions.
• Support resolution of day-to-day operational issues and maintain strong working relationships with partners.
• Stay informed on market trends, emerging technologies, and evolving models of collaboration between banks and fintech companies.
• Contribute to improving internal workflows and interdepartmental coordination to enhance partner experience and efficiency.