Admin/ Operations Assistant

Reporting to: Service Manager
Department: Aftersales
Key tasks and responsibilities:
Workshop (70%):
• Welcome guests during check-in, serve water and receive requests from customers/visitors.
• Direct customers/visitors to the appropriate persons.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Handle guest complaints and concerns in an efficient and timely manner to provide excellent customer service.
• Review and respond to customer complaints and report to the manager if necessary.
• Update customer's data to the system & issuing service invoice.
• Other task assigned by Service Manager.
Admin Tasks (30%):
• Supervise & coordinate with housekeeping for Hanoi office cleaning.
• Receive, sort, and distribute daily mail/deliveries.
• Handle all administrate works & monthly payments: stationary, office leasing, electricity, or other related office supplies.
• Support to receive/send documents to Social Insurance/ Tax Dept (if required)