Admissions and Parent Relations Officer

Brighton College Vietnam (BCVN) is part of the Brighton College family of schools, delivering a world-class British education to pupils aged 3-18. At BCVN, we nurture pupils to become the best version of themselves, guided by our core values of Curiosity, Kindness, and Confidence. Our school is committed to the highest standards of education and service, ensuring a welcoming and professional experience for all.
We are seeking a dedicated and personable Admissions and Parent Relations Officer to join our team, with a primary focus on teleconsultation to engage prospective families and promote school visits. The role also involves managing the front desk, providing a professional and welcoming experience for all visitors.
Role Overview
We are seeking a proactive, personable, and service-oriented individual to join our team as an Admissions & Parent Relations Officer. This role is primarily focused on supporting key admissions functions (80%) and delivering excellent parent relations (20%). You will be the first point of contact for visiting families and incoming enquiries - ensuring all interactions reflect BCVN's high standards of professionalism, warmth, and responsiveness.
Key Responsibilities
1. Admissions Support (80%)
- Act as the primary point of contact for prospective parents, responding promptly and professionally to enquiries via telephone, email, social media and in person.
- Guide families through the admissions process, providing accurate and timely information regarding programmes, curriculum, fees, entry requirements and school policies.
- Manage the admissions pipeline from enquiry to enrolment
- Schedule and coordinate school tours, admission events, assessments...
- Follow up with prospective families to maintain engagement and support conversion.
- Maintain accurate records in CRM and internal tracking systems; update enquiries, applications, assessments, offers, enrolments and withdrawals; prepare pipeline reports and conversion updates for management.
2. Customer Care & Client Service (20%)
- Provide a warm, professional welcome for visiting families and guests; support front desk operations, general calls and visitor direction when required.
- Respond to general parent enquiries and route more complex academic, pastoral or operational matters to the appropriate team, following up where needed.
- Handle sensitive situations with discretion, empathy and professionalism, and share recurring feedback or service improvement points with Admissions leadership.
Why Join BCVN?
Be part of a globally recognised international school. Work in a professional and high-standard environment. Gain valuable experience in admissions, administration, and customer service. Competitive salary and a dynamic, supportive workplace.