Location:
Ho Chi Minh City, Vietnam
Employment Type:
12-Month Contract
Contract Duration:
Until 30 November 2027
Reporting to:
Campus Admissions Manager
About The Role
Our client, a leading bilingual education provider in Vietnam, is looking for an
Admissions Support Officer
to support daily admissions operations at its campus.
This role focuses on admissions coordination, lead tracking, CRM data management, parent outreach, school visit and entrance assessment coordination, admissions events, and enrollment administration. You will work closely with the Campus Admissions Manager and relevant departments to ensure smooth admissions processes, maintain accurate records, enhance the parent experience, and support campus enrollment targets.
Key Responsibilities
Admissions Coordination & Daily Support
Coordinate schedules for admissions calls, school visits, and parent follow-up activities.
Make outbound calls to introduce scholarships and admissions events and invite prospective parents to visit the school.
Record interactions and update lead information in the CRM system.
Refer interested parents to the relevant Admissions Consultants for further consultation.
Lead Tracking & Parent Support
Track leads throughout the admissions journey, from initial consultation and school visits to entrance assessments, application submission, and enrollment.
Review CRM records to identify leads requiring follow-up, missing next-contact schedules, or overdue tasks.
Ensure admissions information is recorded accurately and completely.
Consolidate exceptional cases and escalate them to the Campus Admissions Manager or relevant team members.
Entrance Assessment & School Visit Coordination
Monitor entrance assessment schedules, school visits, and visit status, providing regular updates to the Campus Admissions Manager.
Coordinate with academic teams and relevant stakeholders to prepare rooms, staffing, and materials for assessments and visits.
Follow up on assessment results and ensure timely updates.
Welcome parents and students and assist with school tours in accordance with established procedures when required.
Admissions Events & Campaign Support
Support the planning and execution of admissions events and campaigns.
Engage with parents to understand their needs and gather feedback during events.
Organize post-event data, prepare reports, and hand over leads to the relevant Admissions Consultants for follow-up.
Assist with welcoming visitors and providing school tour support when required.
Admissions Administration & Data Management
Prepare, review, and maintain admissions forms, documents, and student records.
Track outstanding documents and support parents in completing enrollment procedures, scholarship applications, promotional offers, and uniform purchases.
Assist with student data entry and ensure information in admissions systems is complete, accurate, and up to date.
Reconcile new students' reservation fees, tuition fees, and promotional offer statuses across relevant financial and admissions systems, reporting discrepancies to the responsible teams.
Make outbound calls to prospective parents and perform other data-related tasks as assigned.
Reporting & Team Support
Consolidate updates on lead follow-up, entrance assessments, school visits, admissions events, lead pipelines, and other reports requested by the Campus Admissions Manager.
Monitor daily team activities and provide additional support during peak admissions periods.
Identify and recommend opportunities to improve admissions processes.
Update competitor information and support other ad hoc activities as assigned.
Other Responsibilities
Perform other duties related to admissions operations as assigned by the Campus Admissions Manager in line with business and operational needs.
Proactively support additional admissions-related activities within the agreed scope of work as priorities evolve.
Role Scope:
This position supports admissions coordination, administration, data management, and lead follow-up. In-depth parent consultation, relationship management, and lead conversion remain the responsibility of the designated Admissions Consultants.
Job Requirements
Education
College diploma or bachelor's degree in Business, Marketing, Management, Customer Service, or a related field.
Experience
At least 1 year of experience in admissions, admissions consulting, admissions support, admissions administration,
telemarketing, or customer service is preferred.
Experience in bilingual or international schools, or English language centers, is an advantage.
Skills & Competencies
Strong communication skills and a professional manner when interacting with parents.
Good customer outreach, follow-up, coordination, and task management skills.
Ability to consolidate data, prepare reports, and collaborate effectively with different teams.
Good English proficiency is an advantage.
Computer Literacy
Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
Ability to learn and use CRM systems, admissions software, and data management tools.
Personal Attributes
Proactive, energetic, adaptable, and enthusiastic.
Strong sense of responsibility, attention to detail, and commitment to data accuracy.
Service-oriented, customer-focused, and collaborative.
Comfortable managing a high workload during peak admissions periods.