Advisor, Product and Solution (Payment Merchant)

The Job Holder will be primarily accountable for:
• Build the GTS Product Solution Strategy, which focus on each GTS Product Solution Domains (Cash và Liquidity Management Solution/Trade vàFinancing Solution/Financial Market Solution/Channel và Partnership Platform Integration/ Solution Enabling và Fulfillment) capablities for key customers.
• The development of various GTS Product Solution Domains that services GTS clients, the growth of global relationships, and the improvements ofTCB's Product Solution capabilities, with the objectives of enhancing client user experiences and capturing new business opportunities
Leading and driving all aspects of an assigned strategic initiative or divisional level special projects using both the waterfall and Agile project managementmethodologies. The job holder will collaborate with various stakeholder groups and partners and take responsibility to deliver both the financial and non-financial targets through detailed planning, problem solving, timely and successful execution on every phase of the project/initiative's life cycle.
Key Accountabilities
ENHANCE CLIENT USER EXPERIENCE
- Ensure collaboration with other GTS Functions to constantly enhance and innovate existing GTS Product và Solution capabilities to address changingcustomer requirements and increase product và Solutions competitiveness
- Oversee end-to-end process starting from ideation of GTS Product Solution strategy to client feedback and conflict resolution
- Managing client's GTS related client journey to ensure strategic client experience improvement to enable achieving GTS strategic objectives
IN ORDER TO provide client-centric solutions and lay the foundations of excellent client experience
PRODUCTS và SOLUTIONS DEVELOPMENT và EXECUTION
- Supervise and provide guidance on definition and development of roadmap to build GTS Product Solution Domain capabilities to meet businessrequirements, including GTS Product Solution strategy with global instituations/associations to supplement TCB's coverage and capabilities
- Ensure proper integration of channels/Solutions for customer convenience
- Maintain awareness of relevant trends and developments in the market, in client feedback and requests, in technology, and in the TCB's products andservices
- Accountable for developing and managing the execution of GTS Product Solution strategy / road map and action plan for that functional Domain.
- Adopt the client perspective and work with product design and service delivery teams to deliver the objectives of the role. Responsible for deliveringideas to implementation and evaluate the ever-changing financial ecosystem and emerging technologies to find the best fit for clients and their users.
- Continuously evaluate and benchmark the TCB's Product Solution capabilities to identify and priorities opportunities to grow volumes, revenue andTechnology adoption
- Identify bottlenecks or areas of improvement using the data collected
- Enable the optimization of Product và Solution operations through constant tracking of channel performance data through use of data analytics
- Accountable for GTS transaction flow volume, financial performance, client service quality and client satisfaction through all GTS Product SolutionDomain
IN ORDER TO find the best fit for clients and their users in the ever-changing financial ecosystem and emerging technologies, and maximizing thechannels efficiency
Project Management (if be assigned a Inititaives/Project)
- Establish comprehensive objectives, scope, approach and develop detailed implementation plans for solution design and execution of theproject/initiative.
- Collaborate with stakeholders to agree on overall scope/objectives/solutions and delivery plans for financial and non-financial targets of theproject/initiative.
- Follow through on progress and deliverables of the project/initiative during planning, design, pilot and execution stages.
People và Cross-Functional Team Management
- Develop an effective resource manangement plan to deliver solutions at different stages of the project/initiative's life cycle successfully.
- Define recruitment requirements and interview candidates for required roles.
- Strengthen team capabilities through coaching to build a high performance culture along with required Agile mindset and ways of working.
- Support the team in removing obstacles/impediments with progress and implementation of solutions.
- Guide project team(s) with prompt and accurate diagnostics, design, pilot and launch processes for the project/initiative.
- Address challenges, issues, risk and escalate to the appropriate stakeholders and governance committees for prompt support.
- Measure and report on the effectiveness of solutions designed for the project/initiative at the required cadences.
- Manage dependencies and relationships to ensure project/initiative progress and objectives are achieved through collaborative efforts.
- Leverage project management and collaboration tools (JIRA and CONFLUENCE) to update, monitor and report on project/initiative progress regularly.
- Apply Agile development methodologies and practices as prescribed by the organization.