[AEON Hải Phòng] Trưởng Bộ phận Thu ngân & Chăm sóc khách hàng

Primary Objective:
Chief Cashier is responsible for effectively training, supervising, and directing subordinates through daily cashiering activities to ensure smooth operation and enhance customer's shopping experience
Roles and responsibilities:
List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each
responsibility (the main function of the job may or may not be the one where the most time is spent).
1. Customer Services
- Always train and remind subordinates on enhancing customer service at Cashier counters.
- Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
- Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers) - 20%
2. Cashiering activities
- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
- Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
- Assist subordinates in difficult/complicated cases at Cashier counters. - 30%
3. 5S
- Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter. - 20%
4. Manpower Management
- Plan Monthly Division's duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group Leader(s), General Staff (s) attendance and attire.
- Approve duty roster, shift plan raised by Group Leader(s).
- Be responsible for Group Leader(s) and General Staff's performance.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit - 10%
5. Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations. - 10%
6. Other duties
- Opening & closing Store.
- Be on duty and act as Line Manager's roles when Line Manager's not present at work (i.e. is on leave or on business trip).
- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager. - 10%
Total: 100%