After Sales Head (HVAC)

Job Description
Own the execution of long-term strategy (e.g., more than 3 years) and operational direction for the entire country.
Develop and implement operational strategies and plans that align with the company's overall objectives and goals.
Ensuring that all operations within the region are conducted efficiently, effectively, and in compliance with company policies and procedures, as well as local laws and regulations.
Sets objectives and guides others on execution/approach for achievement of operational results.
Define and review partner strategies to ensure sufficient coverage across multiple geographic locations.
Develop eco-system to support warranty and service needs of customers
Quality Issue management, contacts key stakeholders to resolve escalated complaints and establish the appropriate improvement plan.
Reviews escalated issues that will impact the business and provide recommendations for solutions.
Maintain training and audit/assessment programs to ensure implementation and effectiveness of partner programs and delivery to end users
Mentoring and developing staff members to ensure that they have the necessary skills and knowledge to perform their jobs effectively.
Ensure compliance with company EHS standards
Minimum Requirements
Minimum 10+ years of overall industrial work experience
Strong knowledge of HVAC would be an added advantage
Proven track record of developing a culture of performance
Ability to motivate, direct and lead effective-cum efficient performance of field operations
Thorough understanding of market dynamics including industry trends
Strong analytical skills with demonstrated ability to synthesize data from various sources in both graphic and verbal format, while easily translating them to the target audience
Effective communication, negotiation skills and customer focus
Advanced skills with Microsoft, CRMs and other sales related platforms like Salesforce
Highly organized with strong attention to detail, while managing multiple priorities
Possesses strong technical/product knowledge.
Coaches lower-level managers to ensure operational achievements are met.
Finds opportunities to continuously improve the delivery model to enhance satisfaction
Vietnamese and English business proficiency is required