Location: Vietnam (Frequent overseas travel)
Company: VinFast
Job Overview
VinFast is seeking an After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets, including Indonesia, India, the Philippines, and other international markets. This role plays a critical part in ensuring service excellence, operational efficiency, and customer satisfaction in VinFast's global expansion journey.
Key Responsibilities
Manage and oversee after-sales operations across assigned overseas markets, ensuring alignment with VinFast's global standards and strategies.
Coordinate with local distributors, service partners, and internal stakeholders to ensure smooth operation of service networks, spare parts supply, warranty, and technical support.
Monitor and improve service KPIs, customer satisfaction, service quality, and operational performance in each market.
Support the setup and scaling of after-sales infrastructure (service centers, processes, systems, training) in new and developing markets.
Act as the main liaison between overseas markets and Vietnam headquarters for all after-sales operational matters.
Identify operational risks, issues, and gaps; propose and implement corrective and preventive actions.
Conduct frequent overseas business trips to audit operations, support market launches, and resolve on-site issues.
Prepare operational reports, insights, and recommendations for senior management.
Requirements
Vietnamese nationality is required.
Strong English proficiency (spoken and written); able to work confidently in an international environment.
Willing and able to travel overseas frequently (high travel intensity).
Proven experience in after-sales operations, service operations, or customer service management.
Experience in the automotive industry (after-sales/service) is a strong advantage.
Solid understanding of after-sales processes: service operations, warranty, spare parts, dealer/service network management.
Strong problem-solving, coordination, and stakeholder management skills.
High adaptability, resilience, and ability to work effectively in fast-paced, emerging markets.
Benefits
Be part of a fast-growing global automotive brand with ambitious international expansion plans.
Gain hands-on exposure to multiple international markets in Southeast Asia and South Asia.
Competitive compensation and opportunities for rapid professional growth.
Thông tin chung